EarthTran Global Limousine Cancellation and Refund Policy

EarthTran Global Limousine values transparency and strives to provide exceptional service. Below is our policy for cancellations and refunds:

Cancellation Policy

  • Standard Bookings (Sedan & SUV Airport Transfers):

    • Cancellations made at least 48 hours before the scheduled pickup time will be eligible for a refund minus a 25% cancellation fee.
    • Clients may reschedule their trip instead of canceling to waive the cancellation fee. Rescheduling is subject to availability.
    • Cancellations made less than 48 hours before the scheduled pickup time are non-refundable.

  • Special Events and Group Reservations:

    • Cancellations made at least 72 hours before the event are eligible for a refund, minus any non-refundable deposits.
    • Cancellations made less than 72 hours before the event are non-refundable, but clients may:
      • Reschedule the reservation to a future date, subject to availability or
      • Apply the same funds to future reservations with EarthTran Global Limousine.

  • Prom Bookings:

    • Due to high demand, all Prom bookings are non-refundable.

Refund Policy

  • Deposits for any booking are non-refundable.
  • Approved refunds (if applicable) will be processed within 7-10 business days and credited to your original payment method.

Non-Refundable Items and Services

  • No-shows or cancellations made after the vehicle has been dispatched are non-refundable.
  • Prepaid gift cards and promotional packages are non-refundable.
  • Special requests, such as event-specific decorations or add-ons, are also non-refundable.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account and confirm with your credit card provider, as processing times vary.
  2. Contact your bank for further clarification on pending transactions.
  3. If you’ve completed these steps and still haven’t received your refund, contact us at info@earthtranlimo.com or call 1-800-967-6311.

Amendments and Rescheduling

  • Changes to bookings (e.g., pickup time or location) are subject to availability and may incur additional fees.
  • Rescheduling requests must be made within the same notice periods as cancellations to avoid penalties.

Questions or Concerns?

If you have any questions about our cancellation or refund policy, please don’t hesitate to reach out to us:

We appreciate your cooperation and look forward to serving your transportation needs.